Reservations
Making reservation
1. I would like to reserve/book
· A ticket bussiness class day flight
2. Could,can,may
· I reserve a table for two for dinner tomorrow
3. I would like/l am going want
· To book a single for tomorrow night
Taking Reservations
Opening conversation of receptionist :
· Yes,sir/miss/ma’am,can l help you ?
· Good Morning,may l help you ?
· Lestan Hotel,could l help you ?
Hotel Reservation :
· What kinds nof room do you need ?
· Would you like single or double bed ?
· How long will you stay,sir/ma’am ?
· How long will you be staying ,sir/ma’am ?
Ticket Reservation :
· What ticket do you want,sir/ma’am ?
· When will you fly,sir/ma’am
· When will you arrive ?
· When will you be arriving ?
Refusing Reservations :
· I’m sorry to inform you that all
Rooms/seats/tickets/tables have been reservation
· I’m really sorry,l am afraid we cannot make any reservations for you.
· All rooms/seats/tickets/tables have been reserved.
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